How can we help you?
Support for installation, software, device use and service needs. Explore the Knowledge Bank or tell us about your system and the issue to request support.
New support requestLet’s assess connectivity, software and signal quality together.
Schematic signal illustrationNevosa Knowledge Bank
Device questions, usage resources and research ideas.
- First response within 24 hours on working days
- Support across Türkiye
- Remote software and usage support
New support request
Sharing the device model, software version and error message helps us assess your request.
Frequently asked questions
When will I receive a response?
We aim to provide a first response within 24 hours on working days. Issues requiring detailed investigation or manufacturer assessment may take longer to resolve.
What should I share about a software or licence issue?
Include the device model, operating system, software version, error message and the step where it occurs. For licence questions, include the licence ID or linked email. Back up recordings and settings before removing any software.
Can I get help for a device purchased elsewhere?
Share the brand, model and your needs so we can assess how to help. Official warranty and service procedures may require contact with the original supplier.
Do you offer installation and training?
We support installation and user training for systems purchased through Nevosa. Select the training and demo request type for an on-site session; we will plan the scope and schedule together.
How do I report a maintenance or service need?
Describe changes in signal quality, hardware warnings and the observed issue, along with the device model. Submit a maintenance and service request so we can plan an assessment following manufacturer guidance.
Is technical support free?
Remote technical support, post-sale installation and user training are free for our customers. Out-of-warranty site visits, custom integrations or extensive custom training may incur a fee, with scope and pricing shared beforehand.
Get more from your system.
Let’s work together on device selection, experiment design and hands-on training.